Customer Support

Supported Smartphones & Downloads

Samsung:
Galaxy S3
Galaxy S3 Note
Galaxy S4
Galaxy S4mini
Galaxy S5
Galaxy S5mini
Galaxy S6
Galaxy S7
Galaxy S7 edge
Galaxy S8
Galaxy S8 plus
Galaxy S9*
Galaxy S9* plus
Galaxy A3 (2014)
Galaxy A3 (2016)
Galaxy A5
Galaxy A5 (2017)*
Galaxy A8 (2018)*
Galaxy J3 (2016)*
Galaxy J5 (2016)*
Galaxy J7 (2016)*
Galaxy Core Prime LTE

Alcatel:
OneTouch Idol3*

HTC:
HTC One (M7)

HUAWEI:
P8 lite
P10
Honor 9*
Nexus 6P

LGE:
G3
G4

Motorola:
Moto G5 Plus*

Nokia:
Nokia 8*

OnePlus:
OnePlus 3T
OnePlus 5T*
OnePlus 6*

Sony:
Xperia Z3compact
Xperia Z5compact
Xperia XA

Xiaomi:
Redmi Note 5*

*Canada: Approved for research use only/Approuvé uniquement à des fins de recherche.

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Instruction for Use
English LF-IBDOC8_IFU_EN_V3.3
French LF-IBDOC8_IFU_FR_V3.3

 

Additional Documents
Quick Guide B-IBD-QG_IBDoc_QuickGuide_V1.6
Minimal Requirements EN IBDOC-SR_SM_V6-2018-10
Minimal Requirements FR IBDOC-SR_SM_V6-2018-10.fr

Frequently Asked Questions

General

Which mobile operating systems do you support?
CalApp® is available for iOS and Android.

Login

I forgot my password
In case you cannot remember your password go to www.ibdoc-portal.net and click on the “Forgot your password” button just below the sign in box. You will receive an email with the instructions to reset your password.
I do not have a password
When your doctor creates your patient profile the first time an automatic email is sent to your IBDoc® account email address. The email contains the link to reset your password. If the link in the email is expired, go to www.ibdoc-portal.net and click on the “Forgot your password” button just below the sign in box. You will receive an email with the instructions to reset your password.

Privacy

Are my data secure?
Any communication between the CalApp® and the IBDoc® Portal is encrypted and protected from unauthorized access. The IBDoc® Portal itself is also protected form any unauthorized access and the connection between your browser and the IBDoc® Portal is encrypted as well. You are responsible to keep your password safe. Please use a strong password and change it frequently. Make sure that your smartphone is locked from any unauthorized access.
What is my Patient ID?
The Patient ID is an arbitrary number given to you, which is generated automatically by the IBDoc® system.
What are my Patient Initials?
The patient initials are given to you by your doctor to identify you without displaying your full name. BÜHLMANN is taking great care that patient information is safe and can only be seen or accessed by the patient and the treating physician.

IBDoc® Test Procedure

What are the components of the IBDoc® Tool Box?
The IBDoc Test Kit contains a CALEX® Valve stool extraction device, 2 stool collection sheets, 1 camera test card and one lateral flow test cassette. Not included are the smartphone to scan the test cassette with the CalApp® and gloves.
My stool collection sheet dropped into the toilet before I could take a sample, what do I do?
Every IBDoc® Test Kit contains two stool collection sheets. In case you experience problems with the first one, you can use the second collection paper.
I accidentally loaded my sample directly onto the test strip.
In case that you loaded your sample directly onto the test strip the test cassette cannot be used again and you have to repeat the test with an entirely new test kit. The test is designed in a way that the CALEX® Valve extraction device can only be used once. If the CALEX® Valve is opened it cannot be used again to load a second cassette. Therefor the test has to be started again with a new test kit.
I loaded the sample onto the test cassette but I do not see the reddish front appearing.
If you cannot see the reddish color appear in the test strip window even after more than 50 seconds, there is a problem with either the CALEX® Valve test tube or the test cassette and you have to repeat the test with an entirely new test kit. The test is designed in a way that the CALEX® Valve extraction device can only be used once. If the CALEX® Valve is opened it cannot be used again to load a second cassette. Therefor the test has to be started again.
I lost my Camera Test Card, what do I do?
Every IBDoc® Test Kit contains one camera test card, you can use the same card as long as it is not broken, wet or otherwise damaged. If you have no test left, please contact your clinic for another camera test card.
When I scan the test cassette I only see two green dots and the picture is not taken.
The problem is most likely that you have another light source than the LED flash of your phone shining light onto the test cassette. Make sure that you have no other light source (lamp or window) shining directly onto the test cassette and that nothing is bringing a shadow onto the test cassette.
When I scan the test cassette I only see three green dots and the picture is not taken.
The problem is most likely that the test cassette is not orientated the right way on the camera test card. Make sure that the test cassette is properly aligned with the black lines on the backside of the camera test card as well as with the yellow screen overlay on the smartphone. The barcode has to be facing away from you.
It takes too long to scan the test cassette.
The speed in which the test cassette is analysed depends on the processor of your smartphone. On older smartphones (e.g. iPhone 4S or Samsung Galaxy S2) with less powerful processors the time until an image is chosen and analyzed can take up 20 seconds.

Clinic Setup

Can I register myself as a patient?
To use IBDoc® as a patient you need to be first signed up by your IBD doctor. He or she will also give you the IBDoc® Tool Box to perform the test at home. To use the CalApp® you need an IBDoc® account given to you by your doctor. Without the account you cannot use CalApp®.
Where can I find a clinic offering the IBDoc®?
If your doctor does not offer the IBDoc® calprotectin home test, please tell him to contact support@ibdoc.net for further information and how to sign up his clinic for an IBDoc® Account.
Where can I register my clinic?
As a Health Care Professional you can sign up your clinic for an IBDoc® Portal Account by following this link: www.ibdoc-portal.net Once you registered your clinic the IBDoc® support team will process your information and activate your clinic. You will receive an email when everything is ready for you to start.
Do I need to install a special software to use IBDoc®?
No, IBDoc® runs on every internet browser, it is optimised for Internet Explorer, Chrome, Firefox and Safari. There is no additional software needed. If you experience any problems using the IBDoc® Portal on your browser, please contact support@ibdoc.net.
Where are my IBDoc® data hosted?
We host IBDoc® databases securely on servers located in the EU and Canada. Data from Canadian customers are stored solely on Canadian servers, all other data is stored on the EU database. If your country or hospital has specific regulations for the hosting of medical data, please contact support@ibdoc.net.

Still have questions? Please send us an email to support@ibdoc.net and we can help you. Feedback is always welcome.

*IBDoc® is not available in the US.